Come join us!

Consider yourself an out of the box thinker, a passionate problem solver and seek for international recognition? Join one of the fastest-growing customer experience technology consulting companies in Brazil!
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Great talent brings along exceptional results

We are known for being dynamic and having the talent to transform challenging projects into great solutions. Our success formula is simple: world’s best technology platforms, pleasant and supportive environment, and highly talented people. Just like you!

World-class training

All of our employees go through industry recognized Certification programs.

Future career potential

We give you chance to grow in multiple areas – technology, project management, account management etc.

Fun and flexible environment

We care for you to feel good and happy at work. We also respect you have other areas of life other than work.

Challenging opportunities

Your success is our client’s success with a high performance approach.

Global business experience

You will speak English every day at work and interact with some of the greatest brands in the world.

Customer experience management

Become an expert in the new and very popular field.

Ready to succeed

We are a small yet ambitious company, serving large clients around the world with excellence and building a strong and capable team in Brazil. Among our clients we have some of the most globally recognized companies around the world and you´ll get the opportunity to work with them on day-to-day basis. Take part in building the company with us!

A day in life at SMT

What we expect from you

Get excited about the idea of joining the start-up and being at the center of creating new business.

Are a lightning-fast learner, great problem-solver, have excellent analytical and communication skills (maybe ¡tú hablas español!).

Have fantastic attention to detail and enjoy the idea of helping companies become more customer-centric.

Get energized by working within a team of great collaborators to creatively build on each other’s expertise.

Love technical problem-solving and are passionate about learning and stretching yourself.

Desirous of becoming an expert in our industry-leading product and leverage this knowledge to maximize your career opportunities.

Job Opportunities

Analyst
Professional Services Team

THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.

 

RESPONSIBILITIES:
Product Implementation:

  • Work with senior team members to carry out customer implementations and program enhancements.
  • Participate in the implementation design, setup, and review processes.
  • Identify improvements to our feedback products and processes.
  • Utilize Medallia software knowledge to configure surveys and reports.

Client Management:

  • Build long-standing customer relationships by improving customer feedback programs.
  • Provide support to client meetings by leveraging in-depth Medallia system capabilities.
  • Work with client teams in resolving technical/system related inquiries.
  • Provide quality assurance support when providing features to clients.
  • Provide client support when analyzing large sets of data.

PREFERRED QUALIFICATIONS

  • Experience with JavaScript, XML, CSS and/or RegEx a plus.
  • Experience working on medium to large data analytics projects.
  • Prior project management experience.

Client Manager
Professional Services Team

THE ROLE:
As a Manager you will carry out technology implementation projects for SMT’s customers.  You will be in charge of delivering the project within the budget, according to scope, on time and up to customer satisfaction. You must have your customer’s interest at heart and be a role model in customer centricity.

 

RESPONSIBILITIES:

  • Own and manage client stakeholder relationships
  • Design, develop, plan and execute customer program roadmaps
  • Consult with customers on best practices in customer experience management
  • Be an expert in technology SMT supports and provide client guidance for best adoption of such technology
  • Develop and manage project plans while driving the internal coordination and execution of tasks across teams
  • Manage program profitability

PREFERRED QUALIFICATIONS

  • Minimum of 5 years of professional experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
  • Able to travel.
  • Education: BA/BS, with evidence of technical experience or equivalent relevant experience.

Executive Assistant (Fluent in English)

THE ROLE: 

Our company is searching for an experienced, reliable and task-oriented Executive Assistant. The Executive Assistant will work directly with company founders and will be responsible for performing a number of administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing his work load, prioritizing tasks in a fast-paced business environment. This is an excellent opportunity to join a growing company with competitive compensation.

 

RESPONSIBILITIES:

  • Coordinate business communications, including taking calls, responding to emails and interfacing with clients,
  • Prepare internal and external corporate documents for team members, suppliers and partners,
  • Schedule meetings and appointments and manage travel itineraries,
  • Maintain an organized filing system of paper and electronic documents,
  • Basic accounting, payments and HR tasks,
  • Take care of the company’s office space,
  • Maintain the company’s web-site,
  • Uphold a strict level of confidentiality and professionalism.

PREFERRED QUALIFICATIONS

  • Fluent in English
  • Previous experience with administrative and financial duties
  • Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
  • Extremely organized and meticulous
  • Problem-solving skills with impeccable multi-tasking abilities
  • Exceptional interpersonal skills

How to apply