Come join us!
Consider yourself an out of the box thinker, a passionate problem solver and seek for international recognition? Join one of the fastest-growing customer experience technology consulting companies in Brazil!

Great talent brings along exceptional results
We are known for being dynamic and having the talent to transform challenging projects into great solutions. Our success formula is simple: world’s best technology platforms, pleasant and supportive environment, and highly talented people. Just like you!
Ready to succeed
We are a small yet ambitious company, serving large clients around the world with excellence and building a strong and capable team in Brazil. Among our clients we have some of the most globally recognized companies around the world and you´ll get the opportunity to work with them on day-to-day basis. Take part in building the company with us!
A day in life at SMT
What we expect from you
Get excited about the idea of joining the start-up and being at the center of creating new business.
Are a lightning-fast learner, great problem-solver, have excellent analytical and communication skills (maybe ¡tú hablas español!).
Have fantastic attention to detail and enjoy the idea of helping companies become more customer-centric.
Get energized by working within a team of great collaborators to creatively build on each other’s expertise.
Love technical problem-solving and are passionate about learning and stretching yourself.
Desirous of becoming an expert in our industry-leading product and leverage this knowledge to maximize your career opportunities.
Job Opportunities
Analyst
Professional Services Team
Professional Services Team
THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
RESPONSIBILITIES:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
Client Management:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
PREFERRED QUALIFICATIONS
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.
Product Implementation:
Client Manager
Professional Services Team
Professional Services Team