Come join us!
Great talent brings along exceptional results
We are known for being dynamic and having the talent to transform challenging projects into great solutions. Our success formula is simple: world’s best technology platforms, pleasant and supportive environment, and highly talented people. Just like you!
World-class trainingAll of our employees go through industry recognized Certification programs.
Future career potentialWe give you chance to grow in multiple areas – technology, project management, account management etc.
Fun and flexible environmentWe care for you to feel good and happy at work. We also respect you have other areas of life other than work.
Challenging opportunitiesYour success is our client’s success with a high performance approach.
Global business experienceYou will speak English every day at work and interact with some of the greatest brands in the world.
Customer experience managementBecome an expert in the new and very popular field.
Ready to succeed
A day in life at SMT
AMANDA SPOLTI
At SMT I get the opportunity to work with globally recognized companies while developing different areas of expertise by dealing with people from across the globe. Working in a company where you have contact with people from different cultures and languages is remarkable.
BRUNNA CHIERICATTI
At SMT I have the chance to work with the most recent developments int the technology world. I am now part of a project where I have the opportunity to put in practice the implications of recently legislated in Europe GDPR regulations.
CAIO PEREIRA
The most exciting about working at SMT are the people and how we build the partnership with our clients. I have the privilege to work with very talented people committed to deliver the best solutions to our clients. Here I learned what customer centricity really means.
IURY ESQUARCIO
I am 23 years old and I was given a chance to run an International project spanning across the 10 different countries, work with stakeholders from different cultures and do my best to help the customer accomplish their objectives..
KARINA PEIXOTO
SMT is a place where you can experience a delightful multicultural environment as well as breakthrough challenges. I just love how the team supports each other and grow together.
LORENZO MARZANO
As an SMT analyst, I work with the best CX platforms and technologies in the industry, developing projects for companies of different verticals and nationalities, and helping them deliver more value to their end consumers. All this added to the support of amazing colleagues and teams!
THAMARA PRAXEDES
Working at SMT is like riding a roller coaster, every day facing new challenges and new feelings, so you never get bored. Here you have support to develop your professional skills and overcome challenges, and also have the opportunity to work with different people from different cultures and projects around the world.
THIAGO CAMPOS
What I enjoy most at SMT is the diversity of the job and all the amazing opportunities for professional growth that are given to us on a frequent basis - working on multiple projects at the same time, interacting with people from across the world, and developing myself in several areas of expertise - like client management, project management, and programming.
ANDRE NUNES
SMT gave me the opportunity to reinvent myself, to discover a different way to become a better manager in a new area. Dealing with a variety of cultures and languages, finding new ways to reach success and facing new challenges every day are the main drivers that keeps me motivated to be here!
What we expect from you
Get excited about the idea of joining the start-up and being at the center of creating new business.
Are a lightning-fast learner, great problem-solver, have excellent analytical and communication skills (maybe ¡tú hablas español!).
Have fantastic attention to detail and enjoy the idea of helping companies become more customer-centric.
Get energized by working within a team of great collaborators to creatively build on each other’s expertise.
Love technical problem-solving and are passionate about learning and stretching yourself.
Desirous of becoming an expert in our industry-leading product and leverage this knowledge to maximize your career opportunities.
Job Opportunities
Professional Services Team
THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
RESPONSIBILITIES:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
Client Management:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
PREFERRED QUALIFICATIONS
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.
Product Implementation:
Professional Services Team
