Come join us!
Great talent brings along exceptional results
We are known for being dynamic and having the talent to transform challenging projects into great solutions. Our success formula is simple: world’s best technology platforms, pleasant and supportive environment, and highly talented people. Just like you!
World-class training
All of our employees go through industry recognized Certification programs.
Future career potential
We give you chance to grow in multiple areas – technology, project management, account management etc.
Fun and flexible environment
We care for you to feel good and happy at work. We also respect you have other areas of life other than work.
Challenging opportunities
Your success is our client’s success with a high performance approach.
Global business experience
You will speak English every day at work and interact with some of the greatest brands in the world.
Customer experience management
Become an expert in the new and very popular field.
Ready to succeed
A day in life at SMT
Estevão Cruz
"Imagine working with computer programing in one of those Silicon Valley start ups, developing communication and negotiation skills by dealing with people from across the globe on an everyday basis. Now imagine that in sunny Brazilian lands. Welcome to my life!"
Brunna Chiericatti
"At SMT I have the chance to work with the most recent developments in the technology world. I am now part of a project where I have the opportunity to put in practice the implications of recently legislated in Europe GDPR regulations!"
Cassio Ribeiro
"I like the diversity of the job - working on multiple projects at the same time, interacting with people from across the world, and developing myself in serveral areas of expertise - like client management, time management, and programming."
Iury Esquarcio
"I am 22 years old and I was given a chance to run an international project spanning across 10 different countries, working with stakeholders from different cultures and do my best to help the customer acomplish their objectives."
Luiza Rotsen
"A day that was remarkable for me at SMT was when the first client's customer experience program that I worked on went live. It is such a great feeling to see that all your hard work pays off and your client finally can listen to a true voice of their customers."
Lorenzo Marzano
"During my first month at SMT I was given an opportunity to play a key role on a project creating customer experience program from one of the largest banks in Southern hemisphere."
What we expect from you
Get excited about the idea of joining the start-up and being at the center of creating new business.
Are a lightning-fast learner, great problem-solver, have excellent analytical and communication skills (maybe ¡tú hablas español!).
Have fantastic attention to detail and enjoy the idea of helping companies become more customer-centric.
Get energized by working within a team of great collaborators to creatively build on each other’s expertise.
Love technical problem-solving and are passionate about learning and stretching yourself.
Desirous of becoming an expert in our industry-leading product and leverage this knowledge to maximize your career opportunities.
Job Opportunities
Professional Services Team
THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
RESPONSIBILITIES:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
Client Management:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
PREFERRED QUALIFICATIONS
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.
Product Implementation:
Professional Services Team
THE ROLE:
As a Manager you will carry out technology implementation projects for SMT’s customers. You will be in charge of delivering the project within the budget, according to scope, on time and up to customer satisfaction. You must have your customer’s interest at heart and be a role model in customer centricity.
RESPONSIBILITIES:
- Own and manage client stakeholder relationships
- Design, develop, plan and execute customer program roadmaps
- Consult with customers on best practices in customer experience management
- Be an expert in technology SMT supports and provide client guidance for best adoption of such technology
- Develop and manage project plans while driving the internal coordination and execution of tasks across teams
- Manage program profitability
PREFERRED QUALIFICATIONS
- Minimum of 5 years of professional experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
- Able to travel.
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
