Mesa De Trabajo 1

SMT and Medallia
partner on
a great mission

Medallia helps great brands leverage client feedback to inspire action and drive business results in real-time. Its’ mission is to create a world where companies are loved by customers and employees.

Implement Medallia with experts

SMT was started by former Medallia professionals to bring Medallia’s philosophy, technology and expertise to emerging markets.

 

Our entire team is Medallia certified and we have a strong record of successfully implemented Medallia projects around the world. Why not start today?

Our experience in numbers

0
NPS

The recommendation from our clients is our main growth strategy, it is what makes our business grow sustainably.

0
Countries

Regardless where your business operates, we bring the best technology to power your Customer Experience strategy.

0
Languages

We can deliver projects in English, Spanish, Portuguese, Russian and German.

0 %
Success Rate

A sound project management methodology contributes to our perfect score in implementation success.

Industry expertise

Telecommunications

Banking

Insurance

Retail

B2B

How we can help

Program Planning

Program Planning

We help you design the world-class Customer Experience Program, using the proven methodology and wealth of research data. We equip you with the tools needed to ensure your program realizes its full potential.

Program Delivery

Program Delivery

We work together with you through the course of implementation, support you in resolving varied obstacles on the way, and act as your most valued business partner in this exciting journey. We are proud of having successfully implemented 100% of all projects we ever did.

Program Enhancement

Program Enhancement

After implementation, we accompany you through the exciting journey of customer centric transformation. We help you leverage best the technology, support you in managing program adoption, and carry out the expansions.