Customer experience is the new battleground

According to Forrester, distance between customer expectations and reality on the ground is becoming so great that a gradual improvement is no longer possible. Companies require a more robust approach to manage  their customer experience strategy. The most effective way to achieve it is by embedding customer feedback in the day-to-day business operations.

What we do

At SMT, we help spread world’s best Customer Experience technology and make sure that in all corners of the world they can benefit from it.

We do this by partnering with world’s most renowned technology brands, providing expert advice and creating business solutions adapted for the market realities

We are known for our talent to transform Customer Experience projects into Customer Experience success stories!

Customer Feedback Management solutions
(Voice of the Customer)

Across the world SMT partners with Medallia  to build truly transformational Customer Experience programs and help companies become better versions of themselves by listening and acting on their customers’ feedback.

Benefits

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About Medallia

Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Medallia captures the feedback everywhere the customers are, understands it in real-time, and delivers insights and action to create more loyal customers, grow faster, reduce costs and improve corporate culture.

Close experience gaps and deliver breakthrough

results with Qualtrics!

We partner with Qualtrics to bring you four core experiences on one platform
Qualtrics CustomerXMTM

Measure and improve every customer interaction.

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Qualtrics ProductXMTM

Develop and build products based on customers’ feedback.

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Qualtrics EmployeeXMTM

Create a healthy employee culture by improving the employee life cycle.

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Qualtrics BrandsXMTM

Identify brand drivers, test Ads and execute quality brand positioning.

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Customer experience tech solution

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Medallia Partner 3

A great ally

Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.

Benefits

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Solutions
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Solutions
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Solutions
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Solutions

Customer experience tech solution

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Medallia Partner 3

A great ally

Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.

Benefits

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Solutions
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Solutions
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Solutions
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Solutions

About Qualtrics

Many brands trust Qualtrics when it comes to closing the experience. The solution gives you the platform to effortlessly research, collect and interpret the data that will empower you with the information you need to make strategic solutions. This data, which involves stakeholders’ beliefs, emotions and sentiments are collected at every meaningful touchpoint. With Qualtrics, you can also automate your actions to drive improvement across your customers, employees, products and brand experience.