Customer experience is the new battleground
According to Forrester, distance between customer expectations and reality on the ground is becoming so great that a gradual improvement is no longer possible. Companies require a more robust approach to manage their customer experience strategy. The most effective way to achieve it is by embedding customer feedback in the day-to-day business operations.
What we do
At SMT, we help spread world’s best Customer Experience technology and make sure that in all corners of the world they can benefit from it.
We do this by partnering with world’s most renowned technology brands, providing expert advice and creating business solutions adapted for the market realities
We are known for our talent to transform Customer Experience projects into Customer Experience success stories! Customer Feedback Management solutions
(Voice of the Customer)
(Voice of the Customer)
Across the world SMT partners with Medallia to build truly transformational Customer Experience programs and help companies become better versions of themselves by listening and acting on their customers’ feedback.
Benefits
About Medallia
Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Medallia captures the feedback everywhere the customers are, understands it in real-time, and delivers insights and action to create more loyal customers, grow faster, reduce costs and improve corporate culture. Close experience gaps and deliver breakthrough
results with Qualtrics!
We partner with Qualtrics to bring you four core experiences on one platform
Qualtrics CustomerXMTM
Measure and improve every customer interaction.
Qualtrics ProductXMTM
Develop and build products based on customers’ feedback.
Qualtrics EmployeeXMTM
Create a healthy employee culture by improving the employee life cycle.
Qualtrics BrandsXMTM
Identify brand drivers, test Ads and execute quality brand positioning.
Customer experience tech solution
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A great ally
Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.Benefits
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Customer experience tech solution
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.
A great ally
Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.Benefits
Lorem ipsum dolor sit amet, consectetur adipiscing elit, tempor ut labore sed do eiusmod .
Lorem ipsum dolor sit amet, consectetur adipiscing elit, tempor ut labore sed do eiusmod .
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