Customer experience is the new battleground

According to Forrester, distance between customer expectations and reality on the ground is becoming so great that a gradual improvement is no longer possible. Companies require a more robust approach to manage  their customer experience strategy. The most effective way to achieve it is by embedding customer feedback in the day-to-day business operations.

What we do

At SMT, it is our mission to help spread world’s best Customer Experience technology and make sure that customers in all corners of the world can benefit from it.

We do this by partnering with world’s most renowned technology brands, providing expert advice and creating business solutions adapted for the market realities.

Our team combines more than a decade of practical experience in Customer Experience Management and large business change management programs.

We are known for our talent to transform Customer Experience projects into Customer Experience success stories!

Customer Feedback Management solutions
(Voice of the Customer)

Across the world SMT partners with Medallia  to build truly transformational Customer Experience programs and help companies become better versions of themselves by listening and acting on their customers’ feedback.
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About Medallia

Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Medallia platform captures the feedback everywhere the customers are, understands it in real-time, and delivers insights and action to create more loyal customers, grow faster, reduce costs and improve corporate culture.

Benefits

Engage every customer
Effortlessly connect with your customers at any point of their journey
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Optimize every experience
Model and instrument every touchpoint via analytic tools and dashboards.
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Activate every employee
Drive real-time collaboration and accountability across the company.
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Transform your company
Stay confident with the only enterprise grade platform that can wire your organization.
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Learn more about Medallia and SMT partnership:

Close experience gaps and deliver breakthrough

results with Qualtrics!

We partner with Qualtrics to bring you four core experiences on one platform
Qualtrics CustomerXMTM
You can easily measure and improve every meaningful customer interaction, turning customers into fanatics who stay longer, spend more and advocate
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Qualtrics    ProductXMTM

You can develop and build products based on customers’ feedback. This gives you products they’ll love and obsess over.

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Qualtrics EmployeeXMTM

You can develop a healthy employee culture by improving the employee life cycle, thus attracting, training and retaining world-class brand ambassadors.

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Qualtrics BrandsXMTM

You can identify brand drivers, test Ads and execute quality brand positioning that’ll turn your brand into an iconic religion.

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About Qualtrics

Many brands trust Qualtrics when it comes to closing the experience. The solution gives you the platform to effortlessly research, collect and interpret the data that will empower you with the information you need to make strategic solutions. This data, which involves stakeholders’ beliefs, emotions and sentiments are collected at every meaningful touchpoint. With Qualtrics, you can also automate your actions to drive improvement across your customers, employees, products and brand experience.
If you’re a business owner or corporate company looking to offer the customer experience you need to achieve the business growth you aim for, our Qualtrics customer experience management solution is for you.

Learn more about Qualtrics and SMT partnership:

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Customer experience tech solution

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A great ally

Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.

Benefits

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Solutions
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Solutions
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Solutions
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Solutions

Customer experience tech solution

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.
Medallia Partner 3

A great ally

Medallia is a preconfigured platform that helps your organization engage every customer, optimize every experience, activate every employee and therefore transform your company. Our clients all around the world get valuable insights, take action and enhance their customer experience based on information issued by a trusted partner.

Benefits

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Solutions
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Solutions
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Solutions
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Solutions