Inicio - SMT Tech

Understand
your customers

and focus on what matters

Your partner in Customer Experience Transformation journey.

SMT is your go-to company to implement world’s leading Customer Experience Management technology solutions.

Our mission is to help spread world’s best Customer Experience technology and make sure that customers in all corners of the world can benefit from it.

We go where you are, we are very likely to speak your language, we will go an extra mile to help you keep the promises you are making to your customers.

In sync with today`s industry needs

We know well that technology is only one part of the puzzle, so we come onboard with wealth of practical experience about how to make the strategy become reality

“The winners of 2020 will develop a much deeper, holistic understanding of their customers. They will need to acquire, integrate and analyse multiple sources of internal and external data.

They will be able to understand their customers’ needs, and be present with a relevant solution at the time of need. They will simplify their product sets. And they will redesign their core processes from a customer point of view.”

PriceWaterhouseCoopers

What we do

Implementing world’s best Customer Experience solutions

DESIGN

We help you design the world class Customer Experience Program, using the proven methodology and wealth of research data. We equip you with the tools needed to ensure your program realizes its full potential.

IMPLEMENT

We walk hand-in-hand with you through the course of implementation, support you in resolving varied obstacles on the way, and act as your most valued business partner throughout the process. We are proud of having successfully implemented 100% of all projects we ever did.

SERVICE

After implementation, we accompany you through the exciting journey of customer centric transformation. We help you leverage best the technology, support you in managing program adoption, and carry out expansions.

Our experience in numbers

We have seamlessly delivered projects in 5 languages and in timezones ranging from Chile to Bangladesh across 37 different countries.

NPS

The recommendation from our clients is our main growth strategy, it is what makes our business grow sustainably.

Countries

Regardless where your business operates, we bring the best technology to power your Customer Experience strategy.

Languages

We can deliver projects in English, Spanish, Portuguese, Russian and German.

0 %

Success Rate

A sound project management methodology contributes to our perfect score in implementation success.

"SMT is a very effective Delivery partner for CX IT solutions. I worked with SMT team on multiple assignments that were all delivered ahead of (very ambitious) schedules, with the expected quality and in a very effective and pragmatic way. Based on previous experiences in implementing the CX solutions with SMT, paired with their diligent, motivated, effective and pragmatic way of working, I actively asked for the team to be staffed to my latest implementation, This was another success in the series of projects we have done together."

Daniel Möllerhenn Principal- Bain & Company
“Exceptional service attitude and willingness to always go the last mile for the customer. Excellent communication and language skill, strong abilities to relates to all stakeholders and functions involved making people feel included. High degree of diplomatic and problem solving skills.”

Andreas Stamm Global Program Lead, Zurich Group
“SMT is a trusted partner that challenges the company´s CX team to truly understand how the NPS program impacts our culture and what levers our pull with the Medallia software. Also, they are agile and well structured when it comes to implementing changes to our program.”

Alberto Sanabria Customer Experience Director - Liberty
“SMT Team delivered Breuninger implementation seamlessly even though we are in a different continents, proven that locations in not a critical factor. They have conducted excellent face-to-face workshops guiding us with the best practices that drove our strategy and set us in the path for success, Also our implementation was done on time and on budget!”

Reinhard Ruch Executive DIrector Customer Centricity