and focus on what matters
Our mission is to help spread world’s best Customer Experience technology and make sure that customers in all corners of the world can benefit from it.
We go where you are, we are very likely to speak your language, we will go an extra mile to help you keep the promises you are making to your customers.
They will be able to understand their customers’ needs, and be present with a relevant solution at the time of need. They will simplify their product sets. And they will redesign their core processes from a customer point of view.”PriceWaterhouseCoopers
What we do
Implementing world’s best Customer Experience solutions
Our experience in numbers
The recommendation from our clients is our main growth strategy, it is what makes our business grow sustainably.
Regardless where your business operates, we bring the best technology to power your Customer Experience strategy.
We can deliver projects in English, Spanish, Portuguese, Russian and German.
A sound project management methodology contributes to our perfect score in implementation success.
- Principal- Bain & Company
"SMT is a very effective Delivery partner for CX IT solutions. I worked with SMT team on multiple assignments that were all delivered ahead of (very ambitious) schedules, with the expected quality and in a very effective and pragmatic way. Based on previous experiences in implementing the CX solutions with SMT, paired with their diligent, motivated, effective and pragmatic way of working, I actively asked for the team to be staffed to my latest implementation, This was another success in the series of projects we have done together."
- Global Program Lead, Zurich Group
“Exceptional service attitude and willingness to always go the last mile for the customer. Excellent communication and language skill, strong abilities to relates to all stakeholders and functions involved making people feel included. High degree of diplomatic and problem solving skills.”
- Customer Experience Director - Liberty
“SMT is a trusted partner that challenges the company´s CX team to truly understand how the NPS program impacts our culture and what levers our pull with the Medallia software. Also, they are agile and well structured when it comes to implementing changes to our program.”
- Executive DIrector Customer Centricity
“SMT Team delivered Breuninger implementation seamlessly even though we are in a different continents, proven that locations in not a critical factor. They have conducted excellent face-to-face workshops guiding us with the best practices that drove our strategy and set us in the path for success, Also our implementation was done on time and on budget!”
Get in touch
Alameda Oscar Niemeyer, 1033,
MG – Brazil 34006-065