Do you consider yourself an innovator, a passionate problem-solver and seeking international recognition?

Join one of the fastest growing technology consulting companies in Brazil! Great talent brings exceptional results! SMT is recognized for its dynamism and expertise in transforming challenging projects into great solutions. The formula for success is simple: the best technology platforms in the world, a pleasant work environment and differentiated people.

Just like you!

SMT team goes through international certification programs, recognized by partners and the industry. You have the chance to grow in several areas: technology, project management, account management, among others.

Fun and flexible environment

The company cares about you, it is essential to feel good and happy at work. It also has challenging opportunities, your success is the success of SMT clients, with a high performance approach.

Customer Experience Management

You become an expert in this new and very popular field. SMT serves large customers around the world with excellence and is always building a strong and increasingly capable team in Brazil. SMT customers include several of the most recognized companies in the world and you will have the opportunity to work with them on a day-to-day basis.
You speak foreign languages ​​every day at work and interact with many of the world’s biggest brands.


Join us

open opportunities

As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.

Product Implementation:

  • Work with senior team members to carry out customer implementations and program enhancements.
  • Participate in the implementation design, setup, and review processes.
  • Identify improvements to our feedback products and processes.
  • Utilize Medallia software knowledge to configure surveys and reports.

Client Management:

  • Build long-standing customer relationships by improving customer feedback programs.
  • Provide support to client meetings by leveraging in-depth Medallia system capabilities.
  • Work with client teams in resolving technical/system related inquiries.
  • Provide quality assurance support when providing features to clients.
  • Provide client support when analyzing large sets of data.


  • Experience with JavaScript, XML, CSS and/or RegEx a plus.
  • Experience working on medium to large data analytics projects.
  • Prior project management experience.

As a Manager you will carry out technology implementation projects for SMT’s customers.  You will be in charge of delivering the project within the budget, according to scope, on time and up to customer satisfaction. You must have your customer’s interest at heart and be a role model in customer centricity.


  • Own and manage client stakeholder relationships
  • Design, develop, plan and execute customer program roadmaps
  • Consult with customers on best practices in customer experience management
  • Be an expert in technology SMT supports and provide client guidance for best adoption of such technology
  • Develop and manage project plans while driving the internal coordination and execution of tasks across teams
  • Manage program profitability


  • Minimum of 5 years of professional experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
  • Able to travel.
  • Education: BA/BS, with evidence of technical experience or equivalent relevant experience.

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