Career
Do you consider yourself an innovator, a passionate problem-solver and seeking international recognition?
Join one of the fastest growing technology consulting companies in Brazil! Great talent brings exceptional results! SMT is recognized for its dynamism and expertise in transforming challenging projects into great solutions. The formula for success is simple: the best technology platforms in the world, a pleasant work environment and differentiated people.
Just like you!
SMT team goes through international certification programs, recognized by partners and the industry. You have the chance to grow in several areas: technology, project management, account management, among others.
Fun and flexible environment
The company cares about you, it is essential to feel good and happy at work. It also has challenging opportunities, your success is the success of SMT clients, with a high performance approach.
Customer Experience Management
You become an expert in this new and very popular field. SMT serves large customers around the world with excellence and is always building a strong and increasingly capable team in Brazil. SMT customers include several of the most recognized companies in the world and you will have the opportunity to work with them on a day-to-day basis.
You speak foreign languages every day at work and interact with many of the world’s biggest brands.
Testimonials
THIAGO
CAMPOS
What I enjoy most about SMT is the diversity of the work and all the incredible opportunities for professional growth that are often given to us - working on several projects at the same time, interacting with people from all over the world and developing myself on several areas of expertise - such as customer management, project management and programming.CAMPOS
THAMARA
PRAXEDES
Working at SMT is like riding a rollercoaster, facing new challenges and new feelings every day, you never get bored. Here you have support to develop your professional skills and overcome challenges, as well as the opportunity to work with people from different cultures and projects around the world.PRAXEDES
LORENZO
MARZANO
As an analyst at SMT, I work with the best CX platforms and technologies in the market, developing projects for companies from different verticals and nationalities, helping them to deliver more value to their end consumers. All this added to the support of amazing colleagues and teams!MARZANO
KARINA
PEIXOTO
SMT is a place where you can experience a pleasant multicultural environment, as well as great challenges. I really love the support the team gives, always motivating us.PEIXOTO
BRUNNA
CHIERICATTI
At SMT I have the opportunity to work with the latest developments in the world of technology. I am now part of a project where I have the opportunity to put into practice the implications of the GDPR regulations recently legislated in Europe.CHIERICATTI
IURY
ESQUARCIO
I am 23 years old and I was given the opportunity to carry out an international project in 10 different countries, working with stakeholders from different cultures and doing my best to help the client achieve their goals.ESQUARCIO
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THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
RESPONSIBILITIES:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
Client Management:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
PREFERRED QUALIFICATIONS
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.
THE ROLE:
As a Manager you will carry out technology implementation projects for SMT’s customers. You will be in charge of delivering the project within the budget, according to scope, on time and up to customer satisfaction. You must have your customer’s interest at heart and be a role model in customer centricity.
RESPONSIBILITIES:
- Own and manage client stakeholder relationships
- Design, develop, plan and execute customer program roadmaps
- Consult with customers on best practices in customer experience management
- Be an expert in technology SMT supports and provide client guidance for best adoption of such technology
- Develop and manage project plans while driving the internal coordination and execution of tasks across teams
- Manage program profitability
PREFERRED QUALIFICATIONS
- Minimum of 5 years of professional experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
- Able to travel.
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
