Our services

SMT is a business partner

We work with the best technology providers to bring solutions to our customers’ challenges.

Design

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Program Design
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CX / EX Advisory
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Journey Mapping
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Resource Planning
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Roadmap Development
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Financial Linkage Analysis

Implement

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Technology Implementation
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Program and Project Management
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Integration with platforms

Grow

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Program and Project Management
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Managed Services

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Growth and strengthening of ongoing programs
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Monitoring Program Health
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Technologies Adoption

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Workshops:

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Insights
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Close the Loop
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Outerloop

Segments and Customers

SMT customers are large corporations, representing the largest companies in their segments in the geographies where they develop their business. SMT has already developed projects in both B2B and B2C environments, in the areas of retail, financial services, telecommunications and several others.

our clients

Cases

The use of technologies can help companies make their processes more efficient, whether with a focus on increasing revenue, reducing costs or even reducing risks. The relationship with customers in a digital environment can also have all these faces. Access some of SMT’s Customer Success Stories.

Challenges of a genuinely global operation

Client

3M

Keywords: Implementation, Optimization, Global, Market research, Lift and shift

Segment: Conglomerate

Results: Global and unified reach of surveys and results. Unified insights for different business segments

Technology partner: Medallia

New contexts, new mindsets!

Client

Telcel (América Móvil)

Keywords: Implementation, Optimization, LATAM, Market research

Segment: Telecom

Results: Increased response rate, online results, in real time. Analysis and response process reduced from 90 days to online

Technology partner: Qualtrics

Educational Sector Challenge

Client

Estácio / Yduqs

Keywords: Implementation, process design, Brazil.

Segment: Educational Results: Increased customer response rate, increased insights analysis and reduced customer response time

Technology Partner: Medallia

Reorganization and best practices in survey tools

Client

Itaú Chile

Keywords: Chile, LATAM, Customer Experience, Customer survey, Customer journey

Segment: Financial

Results: Operational consolidation, NPS increase, compliance demands alignment with data management.

Technology partner: Medallia

Integration between areas (business), countries and cultures

Client

Amadeus

Keywords: Technology migration, Unification and integration of areas and business units, Global project

Segment: Technology

Results: Improved satisfaction levels visibility by business unit; Corporate NPS unification

Technology partner: Medallia

Promoters more valuable than detractors

Client

XP Investimentos

Keywords: Text analytics, NPS increase, Close the Loop process optimization

Segment: Financial

Results: Identification of main themes and trends behind what drives customer satisfaction; XP Received the Best Measurement in Customer Experience Award

Technology Partner: Medallia

Challenges of a genuinely global operation

Client

3M

New contexts, new mindsets!

Client

Telcel (América Móvil)

Educational Sector Challenge

Client

Estácio / Yduqs

Reorganization and best practices in survey tools

Client

Itaú Chile

Integration between areas (business), countries and cultures

Client

Amadeus

Testimonials

“SMT is a trusted partner that challenges the company's CX team to truly understand how the NPS program affects our culture and what increases our attraction with the Medallia software. In addition, they are agile and well-structured when it comes to implementing changes to our program.”

ALBERTO SANABRIA
Customer Experience DirectorLiberty

"SMT is a very effective delivery partner for CX IT solutions. I worked with the SMT team on several tasks that were all delivered ahead of the planned dates (very ambitious) , with the expected quality and in a very efficient and pragmatic way. Based on previous experiences in the implementation of CX solutions with SMT, together with their diligent, motivated, effective and pragmatic way of working, I actively requested that the team was hired for my last implementation. That was another success in the series of projects we did together."

DANIEL MÖLLERHENN
PrincipalBain & Company

“Exceptional service attitude and willingness to always go the last mile for the customer. Excellent communication and language skills, strong ability to relate to all stakeholders and roles involved, making people feel included. High degree of diplomatic skill and problem solving.”

ANDREAS STAMM
Global Program LeadZurich Group

“The SMT team delivered the Breuninger implementation in an integrated manner, despite being on different continents, proving that location is not a critical factor. They conducted excellent face-to-face workshops, guiding us with the best practices that drove our strategy and set us on the path to success. Our implementation was also done on time and within budget!”

REINHARD RUCH
Executive Director Customer CentricityBreuninger

"As for the SM Technologies team, they are fantastic: cooperative and friendly.”

DACHI PERADZE
Deputy Head of Customer Experience ManagementBank of Georgia

"Attention, care and structure of SMT team gave me no other option but to give them to 10”

BORIS ANTYUSHIN
Customer Experience ManagerPMI Russia

Our services

SMT is a business partner

Segments and Customers

our clients

Cases

Challenges of a genuinely global operation

Client

3M

New contexts, new mindsets!

Client

Telcel (América Móvil)

Educational Sector Challenge

Client

Estácio / Yduqs

Reorganization and best practices in survey tools

Client

Itaú Chile

Integration between areas (business), countries and cultures

Client

Amadeus

Promoters more valuable than detractors

Client

XP Investimentos

Challenges of a genuinely global operation

Client

3M

New contexts, new mindsets!

Client

Telcel (América Móvil)

Educational Sector Challenge

Client

Estácio / Yduqs

Reorganization and best practices in survey tools

Client

Itaú Chile

Integration between areas (business), countries and cultures

Client

Amadeus

Testimonials

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