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¿Te consideras una persona innovadora, apasionada por la solución de desafíos y en busca de reconocimiento internacional?
¡Igual que tú!
El equipo de SMT pasa por programas de certificación internacional, reconocidos por nuestros socios y dentro de la industria. En SMT tienes la oportunidad de crecer en varias áreas: tecnología, gestión de proyectos, gestión de cuentas, entre otras.
Ambiente divertido y flexible
Nos preocupamos por ti, para nosotros es fundamental que te sientas bien y satisfecho en el trabajo. Tendrás la oportunidad de enfrentarte a nuevos retos con un enfoque de alto rendimiento. Tu éxito es el éxito de los clientes de SMT.
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THE ROLE:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
RESPONSIBILITIES:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
Client Management:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
PREFERRED QUALIFICATIONS
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.
THE ROLE:
As a Manager you will carry out technology implementation projects for SMT’s customers. You will be in charge of delivering the project within the budget, according to scope, on time and up to customer satisfaction. You must have your customer’s interest at heart and be a role model in customer centricity.
RESPONSIBILITIES:
- Own and manage client stakeholder relationships
- Design, develop, plan and execute customer program roadmaps
- Consult with customers on best practices in customer experience management
- Be an expert in technology SMT supports and provide client guidance for best adoption of such technology
- Develop and manage project plans while driving the internal coordination and execution of tasks across teams
- Manage program profitability
PREFERRED QUALIFICATIONS
- Minimum of 5 years of professional experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
- Able to travel.
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
